The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed : A Quick Reference Guide to 70 Tools for Improving Quality and Speed by Michael George & John Maxey & David Rowlands & Malcolm Upton

Author:Michael George & John Maxey & David Rowlands & Malcolm Upton [George, Michael]
Language: eng
Format: mobi
Publisher: McGraw-Hill
Published: 2004-09-21T14:00:00+00:00

In services…

Performed on a pilot process prior to widespread rollout to prove actual performance capability meets or exceeds required performance

Performed periodically to assure that performance standards are maintained or to highlight the need to reinforce existing standards

Performed whenever outside or inside factors change, to prove the process is still capable of delivering high-quality, timely service

Tip

Because capability indices are “unitless” (not associated with a unit like inches, minutes, etc.), you can use capability statistics to compare the capability of one process to another

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