The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership by David R. Caruso & Peter Salovey

Author:David R. Caruso & Peter Salovey [Caruso, David R. & Salovey, Peter]
Language: eng
Format: epub
Tags: Management, Psychology, Economics, Emotions, Entrepreneurship, Leadership, Emotional intelligence, Psychological aspects, Executive ability, General, Business & Economics
ISBN: 9780787970710
Publisher: John Wiley and Sons
Published: 2004-03-22T07:00:00+00:00

Anger

Anger is not necessarily a bad emotion to have. Anger arises out of a sense of wrong or injustice—a sense that someone is being unfair to us or to others. Without anger, we would tolerate injustice, inequality, and prejudice.

However, anger can lead to destruction and violence, and what we believe is an injustice may be due to misperceptions. We can raise anger in others to create a senseless mob, ready to attack, seemingly devoid of a reason to do so or devoid of reasoning in general.

There is, then, an intelligent use of anger and an unintelligent use of anger. An unintelligent use or cause of anger is one in which our survival is not being threatened but we lose all ability to reason and to think—we are blind with anger. That is a powerful image: a blind rage. We are so angry that we do not see, and not seeing, we are wantonly destructive, lashing out at whatever and with whomever we come into contact.

A more intelligent use of anger grants us the power and the energy to confront an evil, to right a wrong. An intelligent use of anger is to use it as a force that stands up to a bully, that changes the world in order to make it a better place.

Anger does have a cost. The effects of anger on physical health are fairly well established.[2] Anger can erode our health in a number of ways, but we believe that there are times when we must pay such a price for our own long-term good and the good of our families and organizations. If anger takes a few hours off our lives, and it does so in the service of others, then this may be a trade-off that we are willing to make.

We will return to the topic of anger in the next chapter, when we help you acquire emotion management strategies and skills. In that chapter, we will show how to use anger intelligently.

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