The Business of IT: How to Improve Service and Lower Costs by Robert Ryan & Tim Raducha-Grace

Author:Robert Ryan & Tim Raducha-Grace [Ryan, Robert & Raducha-Grace, Tim]
Language: eng
Format: epub
Tags: General, Management, Business & Economics, Industries, Leadership, Computers, High technology industries - Management, Success in business, Electronic books, Economics, Computer Science, Computer Industry, High technology industries, Information Technology
ISBN: 9780137000616
Publisher: IBM Press
Published: 2009-08-28T04:00:00+00:00

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5

IT Business Cases:

Realizing IT Value

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IT organizations and their customers need to determine the costs and benefits of financial investments made in IT services. These benefits must clearly support the overall strategy and mission of your organization. A standardized business case should be used to determine the overall benefit of IT investments. A business case is a rigorous, standardized method to capture the benefits, costs, and risks associated with investments in IT projects and services.

Depending on your organization’s IT business practices, we recommend that the business case process can be part of your service portfolio management and service investment analysis practices, which together seek to improve service and lower cost by maximizing IT investments in your IT services. Developing your business cases in the context of your services will ensure that IT resources are focused on those services and those investments with the highest value to your customers by providing outcomes desired by customers at a reasonable cost and service level.

This chapter provides a roadmap for developing and using a standardized business case to quantify the financial rate of return for an investment in new or existing services and techniques to determine which 139

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