Requirements Elicitation Interviews and Workshops — Simply Put!: Best Practices, Skills, and Attitudes for Requirements Gathering on IT Projects by Thomas Hathaway & Angela Hathaway

Author:Thomas Hathaway & Angela Hathaway [Hathaway, Thomas]
Language: eng
Format: azw3
Tags: Business Analysis
Publisher: BA-EXPERTS
Published: 2016-01-30T16:00:00+00:00

Unfortunately, sometimes the person you are interviewing will trigger your negative emotions and cause you to lose sight of what they are actually trying to tell you. Finding ways of coping with emotions is obviously beyond the scope of this course. It is important, however, to recognize that emotions play a major role in interfering with your ability to apply good Informational Listening.

The third impediment to Informational Listening is the vividness effect. This is something that happens in your brain whenever somebody mentions a topic that is associated with deep emotional ties or some event that had a very vivid impact on you. If you are the victim of a car crash, and somebody casually mentions a minor accident, the vividness effect can take over and cause you to start thinking about your personal experience instead of listening to what the other person is saying.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.