Passing your ITIL Foundation Exam (Best Management Practice) by AXELOS

Author:AXELOS
Language: eng
Format: epub
Publisher: The Stationery Office Ltd
Published: 2012-02-29T00:00:00+00:00

6 Service transition

Service transition packages, builds, tests, evaluates, deploys, transfers or retires new or changed services or service components. In addition, service transition manages knowledge, information and data required by the service provider, and it manages risks relating to service transition.

Case study: service management in practice (Brigitte’s experience)

As the planning and design of the new conference services progress, the project manager has started thinking about the implementation phase. He has already drafted some activities that he expects to include in the transition phase:

Plan the implementation in detail

Assemble and build the designed facilities

Train the staff in the facilities and processes

Test that the conference facilities perform as they are intended to

Inspect that the facilities conform to the requirements of local businesses as well as regulations put forward by the local authorities.

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