Managing for Happiness: Games, Tools, and Practices to Motivate Any Team by Appelo Jurgen

Author:Appelo, Jurgen [Appelo, Jurgen]
Language: eng
Format: epub
ISBN: 9781119268680
Publisher: Wiley
Published: 2016-06-28T04:00:00+00:00

Wrapping Up

Among systems thinkers, it is well-known that 95 percent of the performance of an organization is the result of the whole system, not the individual people. It makes little sense to have performance appraisals with individual employees when most of their performance is the emergent result of the interactions between clients, tools, processes, and other parts of the environment over which they usually have little control. 54

What organizations need is a trust -only work environment. By purposefully creating trust, people will be more eager to find and solve any performance issues. Who cares about the performance of individual parts when those parts are directly responsible for only 5 percent of the outcome? What you should care about is how the parts interact with each other, which includes how they give and receive feedback, because the other 95 percent of the performance in the system is found in the interaction among the parts!

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