Managers as Mentors: Building Partnerships for Learning (BK Business) by Chip R. Bell & Marshall Goldsmith

Author:Chip R. Bell & Marshall Goldsmith [Bell, Chip R.]
Language: eng
Format: mobi
Publisher: Berrett-Koehler Publishers
Published: 2013-06-02T14:00:00+00:00

Jack took another stab at the issue. “How does he react when you get stern and serious?”

“I’m not sure,” Tracy responded.

Jack tried again. “Let me ask it this way: if I asked Adam to candidly describe you when the two of you talk about his performance, what words would he use?”

Tracy’s demeanor began to change. It was as if the wheels of wisdom were turning in her head.

“He would say I was relentlessly patient.” She was still half lost in thought.

“What else?”

Tracy responded with near excitement in her voice. “He would not describe me as tough, demanding, or disciplined.”

Jack sensed that she was solving her own issue. Again, he paused before raising another question. He knew instinctively that pace was everything when insight was the goal. “So what do you think should be your next step?”

Tracy began to outline steps: a serious conversation, a performance plan, short-term goals with clear feedback, supervision with a shorter leash, and, above all, less understanding and more discipline. Jack offered a few ideas, but mostly affirmation and encouragement. They parted with an agreement to revisit the issue in a few days.

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