Hidden Rules of Class at Work by Ruby K. Payne;Don L. Krabill

Author:Ruby K. Payne;Don L. Krabill
Language: eng
Format: epub
Published: 2008-05-20T05:23:00+00:00

Three additional issues influence the level of conflict in the workplace: voices, "win/lose," and triangling. Promotions generally aren't given to individuals who create a great deal of conflict, unless an individual is brought in specifically as a change agent. The amount of energy and time taken away from the corporation in conflict is extremely expensive. The ability to avoid - or at least minimize - conflict is crucial to promotion.

To be promoted to mid-management, one must be able to use formal register and the adult voice in conflict, listen to the non-verbals, and avoid triangling. In addition, it's vital for the individual to use the formal discourse pattern.

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