HBR Guide to Managing Flexible Work (HBR Guide Series) by Harvard Business Review

HBR Guide to Managing Flexible Work (HBR Guide Series) by Harvard Business Review

Author:Harvard Business Review [Harvard Business Review]
Language: eng
Format: epub
Publisher: Harvard Business Review Press
Published: 2022-05-24T00:00:00+00:00


Overdeliver to Combat Remote Work’s Negative Assumptions

It’s true that the previous stigma against WFH decreased markedly during the Covid-19 pandemic, as many knowledge workers had the opportunity to try it for themselves. But it’s also probable that some leaders, as they figure out the balance of remote and in-person work for their companies, will revert to their past assumptions—namely, that employees they can’t directly monitor may well be goofing off. That’s why it’s essential for remote workers to overindex on creating perceptions of rock-solid reliability.

This may include reinforcing that you’re meeting or exceeding deadlines. For instance, if your manager has asked you to write a time-sensitive report, you could just send it to them with a simple email—or you could make your contribution more noticeable by writing something like this: “Julie, as promised, I’m attaching the ABC report here. I know the official deadline is Thursday, but I wanted to send it over to you early so that we have more time to make revisions if necessary.” This verbiage stops being effective if you use it too often (you don’t want to come across as a brownnoser). But used sparingly, it can draw attention to your ability to deliver in clutch situations. And the short phrase “as promised” is almost always effective in reinforcing that you live up to your commitments.



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