Excuse Me by Rosanne J. Thomas

Author:Rosanne J. Thomas
Language: eng
Format: epub
Publisher: AMACOM
Published: 2017-04-06T04:00:00+00:00

Instant Messaging

Instant messaging is real-time communication between individuals via the Internet, similar to a private chat room. IMs are practical for internal communication, especially when collaboration is desired. But it is not a perfect solution for everyone. Many find IM intrusive yet do not want to disable it for fear of missing important messages. The rules of good grammar, tone, professionalism, and brevity apply to IMs as they do for all text-based communication.

IM GUIDELINES

Do not, generally, send IMs to strangers. Some people do not mind and actually solicit them, but others consider them presumptuous. Ask how someone wishes to be contacted. Use a greeting before launching into your message, and ask if the IM recipient has time to chat.

Use and respect status messages. If someone has set her status as “Do Not Disturb,” then do not disturb her!

Use acronyms carefully. Acronyms are slightly more acceptable with internal IMs, but when in doubt, spell it out.

End an IM exchange with a sign-off. Rather than run the risk of leaving someone hanging, end with a “Thank you” or “It was nice talking with you” message.

Address one point at a time. Wait for a response before moving on to the next point. If your message must be divided into multiple thoughts for the sake of clarity, insert a line break between each thought. For a lengthy exchange, it may be better to ask if the person has time to talk.

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