CompTIA Project+ Cert Guide: Exam PK0-004 (Certification Guide) by Robin Abernathy

Author:Robin Abernathy [Abernathy, Robin]
Language: eng
Format: azw3, epub
Publisher: Pearson Education
Published: 2017-08-07T04:00:00+00:00

Personal Preferences

Most individuals prefer certain types of communication. Project managers should work with all project team members and stakeholders to identify their preferred methods of communication. While communicating via the preferred method may not always be possible, documenting those preferences is useful to ensure that the team knows the best methods to use to contact any individual. For example, some team members may not want to be contacted via personal email addresses or home landline numbers. However, the project manager should list multiple routes of contact for every team member in case a preferred method is not available (such as during email server maintenance or a power outage).

In emergency circumstances, the most efficient communication method is usually the method that should be used, whether or not it is the preferred method.

These preferences are best tracked in the communication plan, but may be further broken out in a communication list that is accessible by the entire project team—not all project communication, especially in emergencies, may involve the project manager. Team members should be encouraged to print this list in case electronic technology fails, preventing access to digital files.

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