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Call Centers For Dummies by Real Bergevin

Call Centers For Dummies by Real Bergevin

Author:Real Bergevin
Language: eng
Format: epub
Publisher: Wiley
Published: 2010-03-25T16:00:00+00:00


Interval

Call Volume

Call Length

Expected Occupancy

Staffing Required

8:00

81

355

68%

24

8:30

115

357

72%

32

9:00

185

360

75%

49



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