16 Communication Secrets by Kim Zoller & Kerry Preston

Author:Kim Zoller & Kerry Preston [Zoller, Kim & Preston, Kerry]
Language: eng
Format: epub
Tags: Mobilism
Publisher: Jaico Publishing House
Published: 2016-12-15T00:00:00+00:00

Valerie Jarrett plays a lot of roles. She is the president’s closest personal adviser, the first couple’s friend, and the chief liaison for the White House. Through the years, Jarrett has given their nonsupporters the cold shoulder; however, she has realized that this may not be the best course of action for changing opinions. Jarrett actually made an announcement to an audience at the White House that they have to be better messengers and that the administration was now open to any and all conversations and comments.

Jarrett’s message is poignant: no matter who you are and whether or not you agree with the person talking, being open and engaged increases your communication effectiveness.

Best Practices

On the Telephone/Cell Phone

Stand up, turn away from your desk, and focus on the conversation.

If it is necessary to take notes, do not start doodling; stay focused.

Do not start working on other things; the person on the other end will be able to tell.

Stay engaged or end the conversation before you end a good business relationship.

Meetings

Put down everything and focus.

Have a pen in your hand only if you are taking notes on the current conversation.

Do not use your phone; put it on “do not disturb.”

Close the door if necessary and do not allow any interruptions.

Go into a private conference room if necessary.

Make eye contact.

Do not have sidebar conversations with your neighbors.

Do not make eye contact that could be perceived as negative to other meeting participants.

Keep your body language engaged; do not start fidgeting.

Stay focused on the conversation or agenda.

The more respect you give to other people, the more respect you will receive.

On the Side

“I am so busy all of the time. When people come to me with their issues, I have a hard time concentrating on what they need me to do because I have a number of to-do’s on my own list. I realized that I was forgetting things, not focusing on my employees, and losing the respect of my colleagues. I started carrying around a small notebook and now anytime anyone asks me to do something, I write it down. My coworkers know that I am paying attention to them and listening. It also ensures that I do what I say I’ll do without having to keep everything in my memory.”

—National accounts manager, luxury goods

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.