The Network Effect: a practical guide to making- and keeping- the connections that can make your world go round by Tony Newton & Judith Perle

Author:Tony Newton & Judith Perle [Newton, Tony]
Language: eng
Format: epub
ISBN: 9780956709813
Publisher: Management Advantage Ltd
Published: 2013-03-12T04:00:00+00:00

The material we’re going to cover here breaks down quite conveniently into three sub-headings, all of which fit together to create a psychological jigsaw called ‘rapport’. Let’s define rapport as a sense of mutual trust and respect, a feeling of empathy or harmony between two (or more) people. In other words, a sense of getting along well, which you can foster through:

How you look

What you say (or don’t say)

What you do.

We’ll deal with these in order. But before we do, can you think of a time when you made an instant decision that you disliked someone…or that they disliked you?

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