The Motivation to Actively Care by E. Scott Geller & Bob Veazie

Author:E. Scott Geller & Bob Veazie [E. Scott Geller and Bob Veazie]
Language: eng
Format: epub
Publisher: Morgan James Publishing
Published: 2017-03-19T16:00:00+00:00

Mickey continues softly, “My mission here is not to scold you, okay? My mission is to help you see that the more included your workers feel, the more they feel this company is their company, the more devoted they are, and the harder they work. And again—communication is the key to this issue.”

Mickey’s voice grows louder, “There are several mechanisms that can be implemented over the next few months which we believe, by year’s end, will result in a dramatic change in the number of employees who are able to say “agree” or “strongly agree” to the statement, ‘I feel my supervisors care about my opinions.’”

John asks, “How many said ‘agree’ or ‘strongly agree’ yesterday?”

Mickey meets his eyes evenly, “Zero.”

Tim seems to speak for the room when he says, “You’ve convinced us there is value to be found in more inclusive structures which use more thoughtful and precise forms of communication…but you said there are two other areas?”

Mickey nods, happy to move on. “The next domain of concern is your incentive scheme.”

John asks, “What’s the specific concern?”

Mickey lifts his hands in a small shrug, “It doesn’t work.”

They look at one another; there’s beginning to be a shell-shocked quality to this group, and I wonder briefly whether they might check out and stop listening because the news is so bad…but again and again Mickey’s voice is so energized about the potential for success that he brings them back.

At the moment he’s encountering skepticism regarding his incentive comment. Krishna says, “I’m not sure how you can say it doesn’t work, those people LOVE their incentive, my phone rings off the hook the second anyone’s check doesn’t have the full four-hundred dollars.”

Mickey grins, “All you’re telling us is they love money, that’s not the same as the incentive program working.”

John asks, “Why don’t you tell us a little more about what you mean, Mickey?”

Mickey nods, “Sure. An incentive is meant to motivate certain behavior, right? Do this, get the reward, fail to do it, go without the reward, right?” Everyone is nodding and he continues.

“But that approach has two problems. Problem number one is we don’t want to motivate people from the outside, that’s carrot-and-stick thinking. We want them to be self-motivated, from the inside. We want them to do well because they feel pride of ownership, of community, ‘This is Ours’, right?”

More nods, less certain, but still willing to agree. Mickey continues, “But an equally important issue is that even if we liked carrot-and-stick thinking, the particular version used here wouldn’t work because no one on the floor understands how it’s administered. I’ve heard it explained twice and even I’m not one hundred percent sure who oversees it, or how the required participations are logged or any of that. Is there a consistent accountability system in place?”

John looks a little sheepish, “Well…for a time they had to submit all their participations but then we had to go around verifying, or at least spot-checking, and it got to be a lot of paperwork

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