The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations by Barbara Mitchell & Cornelia Gamlem

Author:Barbara Mitchell & Cornelia Gamlem
Language: eng
Format: epub
Publisher: Career Press
Published: 2017-07-11T16:00:00+00:00

Evaluate Options

Hopefully, you’ve uncovered several possible solutions to resolve the conflict. Now’s the time to carefully review and discuss each option. Then, prioritize the most reasonable solutions and, if necessary, take some time to make a final decision as to what action will be taken. Here are some phrases to use at this stage:

• The diversity of thought expressed in these ideas shows how creative we can be. Can we review them and decide which will work best in this situation?

• Now that we have identified some options to solve this problem, let’s have an orderly discussion about each of them.

• Are there any questions about what is meant by this idea?

• Not so fast. We’ve got to evaluate each proposal on its own merits.

• You can disagree, but you’ve got to give a reason why.

• You can’t just criticize an idea. You’ve got to provide facts that support your criticism.

• You can’t attack someone’s idea without proposing an alternative.

• You are probably thinking that I’m being unreasonable, but I’m following the protocols that have been set.

• I’m not saying that we can’t make an exception to the policy, but I’d need a compelling reason to do so. Let’s discuss it further.

• There’d have to be some mitigating circumstances in order to deviate from the established procedures. If you can give me more information, we can examine our options.

• I’m afraid I can’t do what you’re asking. The guidelines for the type of action you want to take are set by government regulations and this situation doesn’t fit those regulations. I can offer some another solution that our policy will support.

• That’s a good idea, but does it address the problem we’re trying to solve?

• If we proceeded the way you’re suggesting, we’d be setting a new standard for the organization. Are we prepared to offer this solution every time a similar situation arises?

• A gut feeling about an idea is not enough. We’ve got to evaluate it against a standard.

• My knee-jerk reaction to that option is that it won’t work, but I’d like to hear more.

• We tried something similar in the past and found it didn’t work because [xyz]. We need to look at what’s changed since then and see if it will work now.

• We’ve got to talk and listen to each other so we can evaluate every idea on its own merits.

• We all have the responsibility to use judgment when we make decisions about these options.

• That’s an interesting suggestion, but will it align with the protocols that have been set?

• We have to consider if any option presented has unintended consequences.

• We can’t ignore precedent when making decisions.

• Let’s not rush to decide on a solution without a plan to implement it.

• We all have to be willing to own and support any decision we make. Let’s look at each option carefully.

• As we begin probing into all the facts, you may see things differently and change your opinion.

• Let’s not be impulsive about coming to a decision.

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