Artificial Intelligence for Knowledge Management by Unknown

Author:Unknown
Language: eng
Format: epub
ISBN: 9783030299040
Publisher: Springer International Publishing

Keywords

Knowledge engineeringKnowledge modelingMASKMoroccan handicraftHandicraftsCapitalization

1 Introduction

The Moroccan handicraft constitutes a rich and diversified cultural heritage. An ancestral heritage transmitted from generation to generation and from father to son through observation, imitation and practice. This is a tacit knowledge, rooted in action and routines and therefore difficult to formalize and transmit. A master craftsman acquires expertise derived from years of practice and experience, but he is often unable to describe the scientific rules or the technical principles relating to what he knows. When this transmission, which is inherently informal, deteriorates and loses its effectiveness two critical risks present themselves: (i) the vulnerability of this sector in relation to a crucial competence, which becomes increasingly rare, and (ii) a cultural heritage is lost and the trade disappears. Hence the need to preserve the know-how of craftsmen in order to ensure its transmission and subsequently its sustainability.

To address this need, our study has been carried out with the objective of developing an appropriate and systematic approach based on MASK Method [1] in order to preserve the experiential knowledge of handicraftsmen in the form of a craft book that will be considered as reference in term of preservation of the handicrafts. However, most of the methods from the field of Knowledge Management and Knowledge Engineering have been designed within the formal world of industries and organizations. They require a high level of professionalization on the part of the actors involved in the capitalization process. MASK was chosen as it perfectly matches our objective in developing a book of knowledge besides its flexibility and easier ownership and especially its generic character [2] allowing it to adapt to different fields. However, some of its principles do not fit the world of craft and handedness. The crafts industry is governed by the informal in the absence of documentation and a low level of education making it difficult for the artisans to benefit from a formal capitalization process. In the light of this problem, a case study has been carried out to highlight the problems encountered and study the solutions to put in place. The case study is within the Moroccan zellige handicraft. A kind of clay mosaic hand cut in different shapes and colors that are imbricated to give shape to geometric decorations that will serve to cover the walls and floors. This ornamental technique is typical of Maghreb architecture and requires a very skilled and experienced handicraftsmen.

The approach addressed in this paper can be mainly divided into four steps: Building the process model, Identifying the critical knowledge, Capturing knowledge and finally modeling the critical knowledge. Every step is explained through the case study using concrete examples. The first two steps of the process give rise to a critical knowledge map that we have constructed in a simple diagram in order to enrich the book of knowledge. The approach behind building this map, although it’s process-based at the beginning, is largely inspired by the “Domain” approach proposed by JL Ermines whose work is more present in the literature

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