Mindfulness at Work For Dummies by Alidina Shamash Adams Juliet

Author:Alidina, Shamash, Adams, Juliet
Language: eng
Format: epub
ISBN: 9781118727973
Publisher: Wiley
Published: 2014-03-18T15:18:14+00:00

According to management guru Peter Drucker: ‘The most important thing in communication is to hear what isn’t being said.’

A mindful communicator choses what is the most effective form of communication and then gives that communication their full attention. Mindful communication also keeps in mind the limits of the medium of communication.

Below are seven forms of communication, rated hierarchically according to the level of feedback they provide – least to most:

Instant messaging: Expect instant replies. Little or no emotion. Fast.

Text: Very short; great for catching attention but too short for any meaningful communication. No emotional communication to couch the words spoken. The same message can potentially be read as positive or negative.

Email: Lacks any emotional feedback. Neutral emails can be read as negative or rude.

Social media: Some forms also include emotional feedback, but the stream of messages often scatter the attention thinly. Not often used in business environment, but this trend is changing.

Telephone: Tone of voice can provide much more feedback than previous methods. Needs to be used more, not less.

Video chat: Probably the best form of technology-based communication. Facial expression enhances the information exchanged. Some of the social network parts of your brain are receiving feedback and engaging.

Face-to-face meeting: The ultimate form of communication. Tone of voice, body posture, speed of speech and a wide range of facial expressions are clearly observable. No risk of technology breakdown. A handshake or friendly hug, together with eye contact, increase trust and improve well-being. Slow.

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