User Story Mapping: Discover the Whole Story, Build the Right Product by Jeff Patton & Peter Economy
Author:Jeff Patton & Peter Economy [Patton, Jeff]
Language: eng
Format: azw3
ISBN: 9781491904909
Publisher: O'Reilly Media
Published: 2014-09-04T16:00:00+00:00
Chapter 10. Bake Stories Like Cake
Two weeks ago it was my daughterâs birthday and we wanted a cake. Our family has our own baker â a person we call to make our cakes. Now, weâre not rich or afraid to make cakes ourselves. Itâs just that Sydnie, our baker, makes incredibly fantastic-tasting cakes. We donât know exactly what culinary magic she wields to pull it off, but whenever we ask our kids what kind of cake they want for their birthday, the shout âWe want a Sydnie cake!â seals the deal for our baker.
To get a cake, I call Sydnie on the phone. Sheâll ask who the cake is for and what the occasion is. Two weeks ago I told her Grace was turning 12. âWhatâs Grace into?â she asks. We talk a bit about what Grace likes and what she was thinking of. We also talk about what shapes of cake pans Sydnie has, and what kind of cake design is feasible for her to have ready in time. We agree on a bird-shaped cake this time.
Thatâs how telling a story works. Sydnie asked lots of who, what, and why questions. She asked about the context â where and when weâd be serving the cake, and how many people would be there. During the conversations, we considered a few different options. We talked long enough to build shared understanding. And, because weâve gotten lots of cakes from Sydnie, we already have some shared understanding about how theyâll look and taste when we get them. If we didnât, weâd have wanted to see some pictures or taste some cake, and the phone wouldnât have worked well for that.
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