The Product Manager's Playbook: A Toolkit for Building Great Products and Elevating Your Product Management Organization by Richter Stefan

Author:Richter, Stefan
Language: eng
Format: epub
Publisher: Independent
Published: 2023-04-24T00:00:00+00:00

Avoid guiding people by saying things such as “Great,” “Yes,” “Me too,” or making approving sounds and faces. Instead, use the mirror technique and just repeat what they just said. Example: “What did you eat for breakfast today?” Response: “I ate a chocolate croissant.” Instead of showing satisfaction or saying, “Hmm, delicious,” you just repeat – “Ah, so you had a chocolate croissant for breakfast. Anything else?”

Be aware that people try to please you (even after testing a bad product, they have the tendency to say the product was good). It is important to be aware of such biases and use the proper techniques to avoid them.

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