The Lost Art of Listening by Nichols Michael P

Author:Nichols, Michael P. [Nichols, Michael P.]
Language: eng
Format: epub, pdf
Published: 0101-01-01T00:00:00+00:00

Empathy Begins with Openness 161

The best way to avoid cutting people off is to concentrate on what

they’re trying to say. Give them a chance to make their point, acknowl-

edge it, and then say your piece. Don’t pounce at the first pause. Curb the

impulse to switch the focus to you and what’s on your mind. Don’t tell

every story that crops into your head. (I wince as I write this.) Stop and

consider whether your comment would encourage the speaker to say more

or take over the conversation.

“When Is It My Turn?”

Sometimes we don’t listen because we’ve developed habits that interfere

with openness. We make assumptions, we react emotionally, and we focus

on what we have to say. We seem to be listening, but we can’t resist giving

our feelings, our experience, our advice, our opinion.

How do you overcome focusing on what you have to say? Make

an effort. Often what you have to say is fine, but it skips hearing and

acknowledging what the other person was saying.

Not: “I hate my job.”

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.