The Bitch Switch: Knowing How to Turn it On and Off by Omarosa

Author:Omarosa [Omarosa]
Language: eng
Format: epub
Publisher: Phoenix Books, Inc.
Published: 2008-10-31T16:00:00+00:00

Bitch Switch Communication ESSENTIALS!

“I succeeded by saying what everyone else is thinking.”

–Joan Rivers

Beyond your goals, communication is a central part of how you present yourself at work, in relationships, and at home. There are several essential keys to communication that you must focus on when using your Bitch Switch. Following these will ensure that you find success in whatever you do!

• Self-confidence is the number one skill!

Self-confidence is the key to locating your bSwitch and effectively communicating. Before you even open your mouth to utter your first word you must believe in what you’re saying; that will impact how the listener receives your message. If you are not confident in what you’re saying, then you will undermine your credibility and POWER.

• Use words that communicate authority.

There are words that help establish you as a powerhouse and there are words that scream WEAK! Eliminate words such as “I think” and “I feel” from your statements. Flip on the switch and use language that packs a punch—not that weakens your message.

• Be clear, concise, and thorough.

My journalism professor at Central State University, Dr. Emil Dansker, taught me that the most effective way to communicate was to try to achieve CCT. Strive to make sure that your message is clear (not ambiguous), concise (always to the point), and thorough (make sure that you effectively convey your message).

• Speak at a good pace and be sure to enunciate.

It’s extremely important that you don’t speak too fast when you’re nervous or too slow when you are intimidated. Pay close attention to the last syllable in every word. Practice your message delivery in front of a mirror and find the pace that best suits your communication style.

• Develop good listening skills.

Know when to turn the switch off and shut up! Listening is essential in avoiding misunderstanding and discerning expectations.

• Assume the role of expert and use facts and data to support your opinion.

Become an SME (subject matter expert). When you know your stuff, it’s easy to speak confidently, and others will be eager to hear what you have to say!

• Always be logical in your communication.

Try to organize your thoughts before you speak. If it does not make sense to you, then it’s definitely not going to make sense to others. Use common sense when responding under pressure. And remember K.I.S.S.—Keep It Simple, Stupid.

• Try to incorporate goal-oriented language.

Communicate with a clear goal in mind. Clearly state your expectations and outline deliverables for you and your listeners.

• Avoid unnecessary storytelling.

As women we have a tendency to want to disclose intimate information about ourselves when we get nervous. But it’s important to consider the environment and circumstances before sharing personal stories.

• Don’t sugarcoat your comments.

In communication we call this hedging, or adding unnecessary statements before making a request. Avoid sugarcoating at all cost. It muddies the waters of communication and makes it difficult to separate your demands from your emotions.

• Give direct and honest feedback.

If asked for your opinion, try your best to provide useful information. Don’t state what you think the other person might want to HEAR.

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