Telemarketing, Cold Calling and Appointment Making - The Easy Step by Step Guide

Telemarketing, Cold Calling and Appointment Making - The Easy Step by Step Guide

Author:Rowson, Pauline [Rowson, Pauline]
Language: eng
Format: mobi
Tags: Finance, Business
Publisher: Rowmark
Published: 2007-09-14T04:00:00+00:00

Stage 2 - Establishing and building rapport

I have already covered the importance of using your voice in the most effective manner possible, but I wish to reiterate that your voice is the only way in which the prospect is able to judge you. Because time is also a pressure on the telephone you need to be able to build rapport quickly. So here are some ways you can do this:

· Don’t shout and don’t talk too quietly.

If you shout down the line the hearer will be put off. Conversely if you are too quiet they will walk all over you. The voice must convey a great deal. The first few seconds are vital for the right impression: warm, friendly, alert and wanting to communicate effectively.


Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.
Popular ebooks
Influence: The Psychology of Persuasion by Robert B. Cialdini(3771)
Man-made Catastrophes and Risk Information Concealment by Dmitry Chernov & Didier Sornette(3734)
The Miracle Morning by Hal Elrod(3360)
The Hacking of the American Mind by Robert H. Lustig(3064)
Pre-Suasion: A Revolutionary Way to Influence and Persuade by Robert Cialdini(2908)
Unlabel: Selling You Without Selling Out by Marc Ecko(2560)
Who Can You Trust? by Rachel Botsman(2483)
Kick Ass in College: Highest Rated "How to Study in College" Book | 77 Ninja Study Skills Tips and Career Strategies | Motivational for College Students: A Guerrilla Guide to College Success by Fox Gunnar(2452)
Hidden Persuasion: 33 psychological influence techniques in advertising by Marc Andrews & Matthijs van Leeuwen & Rick van Baaren(2365)
Purple Cow by Seth Godin(2354)
Ogilvy on Advertising by David Ogilvy(2127)
This Is Marketing by Seth Godin(2098)
The Marketing Plan Handbook: Develop Big-Picture Marketing Plans for Pennies on the Dollar by Robert W. Bly(2073)
The Power of Broke by Daymond John(2036)
I Live in the Future & Here's How It Works by Nick Bilton(2005)
The 46 Rules of Genius: An Innovator's Guide to Creativity (Voices That Matter) by Marty Neumeier(1996)
Draw to Win: A Crash Course on How to Lead, Sell, and Innovate With Your Visual Mind by Dan Roam(1985)
Building a StoryBrand by Donald Miller(1933)
Market Wizards by Jack D. Schwager(1892)
SEO 2018: Learn search engine optimization with smart internet marketing strategies by Adam Clarke(1849)