Service Innovation: How to Go from Customer Needs to Breakthrough Services by Lance Bettencourt

Author:Lance Bettencourt [Bettencourt, Lance]
Language: eng
Format: mobi
Publisher: McGraw-Hill
Published: 2010-05-14T14:00:00+00:00

Minimize the likelihood that a breakdown occurs because preventative maintenance was not performed

Minimize the cost of performing each preventative maintenance task

Minimize the likelihood of incurring unnecessary expenses because a preventative maintenance task is being performed sooner than needed

Ingersoll-Rand realized that by helping customers avoid problems with the compressed-air system, it would benefit as much as the customers did. Ingersoll-Rand is now working on next-generation offerings to address several of the remaining outcome and related job opportunities.

Let’s now consider what customers are trying to get done with each consumption chain job and how this understanding can lead to promising service innovation opportunities.

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