Rizvi's CAPM Exam Prep Guide by S. Hasnain Rizvi

Author:S. Hasnain Rizvi [Rizvi, S. Hasnain]
Language: eng
Format: azw3
Tags: Study Aids, Study Aids, Tests, Study Aids, Professional
ISBN: 9781460291504
Publisher: FriesenPress
Published: 2016-08-11T04:00:00+00:00

Control Communication

What it is: “The process of monitoring and controlling communications throughout the entire project life cycle to ensure the information needs of the project stakeholders are met” 87

What it does: Obviously and as noted in the above definition, the Control Communication process is aimed at keeping stakeholders within the loop. This is an iterative process in which elements such as issues or key performance indicators (e.g., actual versus planned schedule, cost or quality) can trigger the need for communication revisions while others do not. The goal is always to carefully measure and control project communications so that the right message get into the hands of the right audience at the right time.

Inputs: These include information from the project management plan such as stakeholders’ communication requirements; the reasons for, timeframe and frequency of information distribution; who is responsible for information distribution and who is to receive that information. Other inputs are project communications such as status of deliverables, schedule process and cost(s) incurred; the issue log indicating what has happened and what will happen in terms of upcoming communication delivery; work performance data; and organizational process assets (report templates, policies, standards and procedures with communication definitions, availability of communication technologies, permitted communication media, record retention/ security requirements policies).

Tools and techniques: These are comprised of the organization’s information management system; expert judgment; and meetings about the optimal means of updating and communicating information about project performance and responding to stakeholders’ requests for information.

Outputs: Outputs of this process include work performance information and change requests (which may inspire new or revised cost estimates, activity sequences, schedule dates, resource requirements, analysis of risk response alternatives, corrective actions recommended, etc.). Additional outputs are updates to project documents (e.g., forecasts, performance reports and the issue log, possibly among others).

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