Microsoft 365 Security Administration: MS-500 Exam Guide by Peter Rising

Author:Peter Rising
Language: eng
Format: mobi, epub
Publisher: Packt Publishing Pvt. Ltd.
Published: 2021-01-29T00:00:00+00:00

Responding to Customer Lockbox requests

Whenever Microsoft make a Customer Lockbox request for access to your tenant, Global Administrators can respond to this by completing the following steps:

Log into the Microsoft 365 Admin Center and navigate to Support | Customer Lockbox Requests, as shown in the following screenshot:

Figure 11.14 – Customer Lockbox Requests

Any Customer Lockbox Requests will be shown here and will include a reference number, date of the request, the identity of the requestor, and the status of the request (which will initially be set to Pending).

By clicking on a request, the Global Administrator can review further details about the nature of the request, and then choose to Approve or Deny access.

If the request is approved, the Microsoft Engineer will then be granted a 4-hour window of access to troubleshoot the issue. After this 4-hour period, access will be automatically removed.

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