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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives by Randy A. Steinberg

Author:Randy A. Steinberg [Steinberg, Randy A.] , Date: March 13, 2018 ,Views: 166

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives by Randy A. Steinberg

Author:Randy A. Steinberg [Steinberg, Randy A.]
Language: eng
Format: azw3
ISBN: 9781490719443
Publisher: Trafford
Published: 2013-12-04T05:00:00+00:00


C

Total Number Of Customer Impacting Incidents

D

Total Available Minutes For All Services Delivered

E

Total Unavailable Minutes For All Services Delivered

F

Availability Management Tooling Support Level

G

Availability Management Process Maturity Level

H

Total Number of Service Targets From Internal Suppliers



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Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives by Randy A. Steinberg.azw3


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