Interview BetterView: A Job Seeker's Essential Guide to Interviewing Skills by Thomas Franke

Author:Thomas Franke [Franke, Thomas]
Language: eng
Format: mobi
Published: 2020-04-08T16:00:00+00:00

7) Customer Service

a. Tell me about a difficult customer you had to deal with and how you handled the situation?

b. Tell me about a time when you were confronted by an emotional or angry customer. How did you respond?

c. Tell me about a time when a customer came to you with a problem. What was the situation and how did you respond?

d. What is your approach to ensuring that a customer is satisfied with his or her purchase? Give me an example.

e. How do you ensure customer satisfaction throughout the sales process? Give me an example of how you handled customer satisfaction with a recent customer.

f. In your current/last position, how did you find out how satisfied your customers were with the service/product they received?

g. Tell me about a time when you had to do follow-up work with a customer concern. How did you follow up with this customer?

h. What is the most fun you have ever had winning a customer over?

i. What have you done in the last 30 days to deepen relationships with your key customers?

8) Persuasiveness

a. Tell me about a time when you had to be particularly persuasive with a customer.

b. Do you use a sales process? If so, describe the basic steps. Tell me about a specific customer and how you handled the sales process from the initial contact through to the close of the sale.

c. Tell me about a time when a customer told you “NO.” How did you respond?

d. How do you determine a customer’s most important concerns? Give me an example of how you did this with a recent customer.

e. Have you ever used visuals, stories, or analogies to be persuasive with a customer? Give me an example.

f. Have you ever made a purchase decision personal or emotional for a customer? Tell me what you did to make it an emotional decision.

g. Tell me about a time when you created a sense of urgency with a customer.

h. Tell me about a customer you have had in the past who didn’t need the product you had to sell. How did you determine whether to ask for the close of the sale or let that customer walk?

i. Tell me about a recent customer you have had. What questions did you ask to determine the customer’s needs?

j. How do you determine the decision maker in a group or family? Give me an example.

k. How do you determine what type and frequency of follow-up to use with a customer? Tell me about how you handled follow-up with a recent customer.

l. Tell me about a situation where you had to influence a peer to cooperate with you.

m. Tell me about a time when you were able to convince someone to do something he or she was initially reluctant to do. How did you convince him/her?

9) Relationship Building

a. When you started work at your last position, what did you do in your first few days and weeks to establish a good working relationship with your co-workers?

b. Tell me about a time you were angry with a boss, co-worker, or friend and how you handled it.

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