Industry 4.0 for the Built Environment by Unknown

Author:Unknown
Language: eng
Format: epub
ISBN: 9783030824303
Publisher: Springer International Publishing

© The Author(s), under exclusive license to Springer Nature Switzerland AG 2022

M. Bolpagni et al. (eds.)Industry 4.0 for the Built EnvironmentStructural Integrity20https://doi.org/10.1007/978-3-030-82430-3_15

Quality Management for the Built Environment

Gabriella La Rocca1

(1)University of Strathclyde, 16 Richmond St, Glasgow, G1 1XQ, UK

Gabriella La Rocca

Email: [email protected]

Abstract

The quality management chapter begins with defining quality. It explains that quality is not what most think and attempts to eliminate assumptions such as: quality is a luxury and only accessible to large organisations that can afford to employ quality managers. It is in fact the result of a carefully constructed cultural environment. It also demonstrates that just having a quality management system in an organisation does not guarantee quality. The importance of having quality in the organisation’s DNA, regardless of size and turnover, is shown. It demonstrates who manages quality, how to manage it, why it is important, when does quality begin, and the cost of poor quality. It lays out the dangers of not managing and understanding it. It explains the importance of having a quality management system in construction companies: how planning, control, and improvement are implemented. Continuous improvement is demonstrated. With case studies, the consequences of not managing quality are shown. Readers are provided with essential information on what they can do to manage quality.

Keywords

QualityPreventionContinuous ImprovementNon-conformanceRequirements

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