How to Be a Great Boss by Gino Wickman

Author:Gino Wickman [Wickman, Gino and Boer, René]
Language: eng
Format: epub
ISBN: 9781942952855
Publisher: BenBella Books, Inc.
Published: 2018-07-22T16:00:00+00:00

PRACTICE 2. COMMUNICATING WELL

Now that expectations are clear, communication is vital. This is also a two-way street. Regard it as an opportunity to make sure you’re in sync. Unfortunately, bosses often assume they’re in sync with their direct reports because their people don’t openly challenge or disagree with them. They also assume that their direct reports are dissatisfied or upset, when in fact they’ve simply misread them.

A great litmus test to prove you are communicating well is that you know what is on each other’s mind. There are no assumptions in the relationship. Don’t ever assume that people are upset or mad at you. Ask! Too many managers are just afraid to ask. They see the odd look on someone’s face and they fail to ask, “What’s up?” They make assumptions rather than trying to understand what that odd look truly means. When you think about it, most of the conversations you hear around the office concern assumptions that people make of each other. Don’t assume. Ask! Here are four methods that have helped bosses eliminate assumptions and greatly improve their communication:

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