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Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. by Mark Copeman

Author:Mark Copeman [Copeman, Mark] , Date: July 23, 2022 ,Views: 130

Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. by Mark Copeman

Author:Mark Copeman [Copeman, Mark]
Language: eng
Format: mobi
Published: 2019-01-07T16:00:00+00:00


A customer will know that you understand their situation and they will be calm and happy.

You will be more equipped to solve the problem, in the right way.

Happy and calm customers are what we all strive for. Having that wider understanding of their issues, either through assumption or questioning will help you to use the right words and get them onside.

Trigger > routine > reward

Difficult customer > react in a vanilla way > customer dealt with

Difficult customer > appreciate their situation through empathy and questioning > placated and happy customer



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Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. by Mark Copeman.mobi


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