Dental Practice Transition by Dunning David G.; Lange Brian M.; & Brian M. Lange

Author:Dunning, David G.; Lange, Brian M.; & Brian M. Lange [Dunning, David G. & Lange, Brian M.]
Language: eng
Format: epub
ISBN: 9781119119456
Publisher: Wiley
Published: 2016-09-05T00:00:00+00:00

Scheduling by Provider

This section includes a discussion of the four basic dental aspects that impact scheduling (type of procedure, order and sequence of procedures, variability of provider work habits, and patient preferences).

Patients form opinions about the dental office at all these levels, starting with their first contact with the office, whether it is on the phone, in person, or on the internet. Attention to details in all these levels of sequencing is critical. The recurring question that must be constantly asked at all levels is: how can we do this better? We must always look to the patients for the answers because all that we do is under their continual scrutiny.

Creating an efficient and productive schedule is similar to accomplishing successful dental treatment. There are certain principles that need to be honored, and there are systems that need to be followed. Schedulers must first be taught how long it typically takes each provider to do the different procedures that will be scheduled. They must be educated as to the setup and disinfection time it takes for particular procedures. It helps if this person has a working knowledge of the different procedures, but if not, the level of understanding of the procedures from a time standpoint can be taught. Not to have this working knowledge of the dental procedures limits the scheduler's potential to achieve excellence in this area.

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