Customer Satisfaction is Worthless Customer Loyalty is Priceless: How to make customers love you, keep them coming back, and tell everyone they know by Jeffrey Gitomer

Author:Jeffrey Gitomer [Gitomer, Jeffrey]
Language: eng
Format: mobi
Tags: Sales & Selling
Publisher: Bard Press
Published: 2011-05-01T14:00:00+00:00

NOTE: These actions are NOT the fault of employees -- they're the fault of the person who trained them, and the person who decided the training content.

ACTION: What can you do? Start by identifying every action or contact with a customer, and change each one to a new, better, creative, memorable, loyalty-breeding action.

CHECK THIS OUT: At the end of my Drury Inn stay, I was handed an envelope as I checked out. It was a twenty-dollar bill and a coupon for a free night's stay. Very nice (lesson).

Get Real ...

How were you trained? Any different? Were you trained to be ordinary?

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.