Critical Selling by Zappulla Justin; Kane Nick & Justin Zappulla

Author:Zappulla, Justin; Kane, Nick & Justin Zappulla
Language: eng
Format: epub
ISBN: 9781119052555
Publisher: WILEY
Published: 2015-10-19T00:00:00+00:00

Notes

1. Susie Pryor and Avinash Malshe. “Listening, Empathy, and Sales Effectiveness,” Keller Center Research Report, Volume 7, Issue 3 (September 2014), pp. 11–17. Retrieved December 23, 2014, from http://www.baylor.edu/business/kellercenter/doc.php/228744.pdf

2. Lucette B. Comer and Tanya Drollinger. “Active Empathetic Listening and Selling Success: A Conceptual Framework,” Journal of Personal Selling & Sales Management, Volume XIX, Number 1 (Winter 1999), pp. 15–29

3. Ibid.

4. Ibid.

5. Ibid.

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