Conflict Management in the Workplace by Thomas Jordan

Author:Thomas Jordan
Language: eng
Format: epub
Publisher: Thomas Jordan
Published: 2020-04-10T00:00:00+00:00

The yin and yang of conversation: listening and advocating

Successful conversations involve an interplay of listening and taking in what others say, on the one hand, and advocating one's own interests, on the other. Many people are good at either one or the other, but few have mastered both arts. Having a combination of both skills, however, results in better chances of achieving a satisfactory outcome than does only having one of them.

Within the field of conflict management, one tried and true piece of wisdom is that the most effective way of getting others to come together is to first listen carefully. It is only after one has listened carefully that it is time to develop eloquence in presenting one’s own viewpoints and desires. In conflict situations, we are highly engaged both emotionally and mentally. We are filled with feelings of frustration and anger as well as the will to make changes concerning some important issue. As long as the involved parties are completely filled with their own feelings and desires, there will be no room for taking in what the other party has to say. Thus, listening to others provides an opportunity to open channels of communication in both directions. It is only when the other party experiences that you have truly absorbed what he/she wishes to say that there is a good chance he/she will be able and willing to listen to you. This is why a skilled conversation artist begins conflicts by listening. It is fully possible to listen to others without agreeing with everything they say.

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