Become ITIL Foundation Certified in 7 Days by Abhinav Krishna Kaiser

Author:Abhinav Krishna Kaiser
Language: eng
Format: epub
Publisher: Apress, Berkeley, CA

2.Management information systems (reporting and communication) and tools

3.Technology and management architecture

4.Policies, processes, and components derived from processes, such as templates, guidelines, etc.

5.Measurement systems, metrics, key performance indicators (KPIs) , and associated methodologies

6.4.1.3 Types of Change Requests

Not all changes are the same. They come in all shapes and sizes. You cannot use the same yardstick for all changes. You need different policies and processes to handle various types of changes. In this section, I will introduce the three types of changes, which will act as a guideline for organizations to further customize the change types based on their respective requirements.

The three types of change requests are: 1.Normal changes

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