Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service by Pauline Rowson

Author:Pauline Rowson [Rowson, Pauline]
Language: eng
Format: epub
Tags: Business, Finance
ISBN: 0954804554
Publisher: Rowmark
Published: 2007-11-09T00:00:00+00:00

Always offer your hand first and invariably the other person will take it. Your elbow should be tucked into your waist when you shake hands and not outstretched. The handshake is a fairly universal greeting but if you are working with customers from different cultures please be aware that this might not be their normal form of greeting. A nod and smile should suffice.

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What is your handshake like? Try shaking hands with someone you know and ask them for their honest opinion. If you need to firm it up then practice it.

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Personal Space

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Personal space is the space around us that we feel comfortable in. We only allow those close to us to invade that space. If others do invade, uninvited, then we feel threatened by it and wish to step back. Make sure you are not invading your customers’ personal space. Different cultures have different distances so be aware of this. British people are usually comfortable at a distance of about three feet.

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Here are some more body language signals for you to be aware of.

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