Complications in Maxillofacial Cosmetic Surgery by Elie M. Ferneini Charles L. Castiglione & Mohammad Banki

Author:Elie M. Ferneini, Charles L. Castiglione & Mohammad Banki
Language: eng
Format: epub
Publisher: Springer International Publishing, Cham

9.4.1 Dissatisfied Patient

Even the most experienced and skilled surgeon can have a dissatisfied patient, particularly one undergoing a cosmetic procedure where the motivations for having treatment/surgery are often exceedingly personal. History has shown that there is a higher incidence of patient dissatisfaction in those with underlying psychological profiles. Fortunately, with the use of an effective and thorough initial patient consultation and medical examination, hopefully a doctor has already identified those individuals with a psychological background that may be more likely to contribute to the feelings of dissatisfaction or frustration with the outcome of a procedure/treatment even if everything went according to the plan. As mentioned earlier in this chapter, there will be patients who have a motivation for cosmetic treatment because of an underlying psychological issue, whether depression, anxiety, or some other mental health condition. These patients tend to have unrealistic expectations as to what can be achieved from cosmetic treatment and therefore are almost impossible to appease. This is yet another reason why selecting the right patient for a procedure/treatment is integral to avoiding a malpractice claim later on by a patient who is dissatisfied.

In the event a doctor encounters a dissatisfied patient, it is imperative for the doctor to listen carefully to the patient’s concerns. In most cases where a patient expresses dissatisfaction, the doctor and the patient can reach a mutual understanding on how to rectify the situation and the patient ultimately walks away happy. Having the foundation of a strong and healthy doctor/patient relationship can serve to help remedy unsatisfactory outcomes. A patient is more likely to sue if the patient perceives that his/her doctor is lacking empathy and communication skills, particularly in addressing a patient’s unhappiness of a procedure.

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