Answering Behavioral Questions in Amazon Interviews: Advice for Candidates at All Levels by Jennifer Scupi

Author:Jennifer Scupi
Language: eng
Format: azw3
ISBN: 9798584027285
Publisher: Independently Published
Published: 2020-12-20T23:13:58.113954+00:00

What are examples of “Customer Obsession” questions in Amazon interviews?

I’ve explained what the principle is about, so now how will this principle show up in your interview? Will your interviewer ask, “Are you obsessed with customers?” They might ask about the principle in this straightforward way, but the questions are typically more subtle than that. Here are some of the ways you may be asked about this specific principle:

When you’re working with a large number of customers, it’s tricky to deliver excellent service to all of them. How do you prioritize the different customer needs?

Tell me about a time you handled a difficult customer. What did you do? How did you manage the customer? What was her or his reaction? What was the outcome?

Most of us at one time have felt frustrated or impatient when dealing with customers. Can you tell me about a time when you felt this way, and how you dealt with it? What was the outcome?

When was a time when you had to balance the needs of the customer with the needs of the business? How did you approach the situation? What were your actions? What was the end result?

Give me an example of a change you implemented in your current team or organization to meet the needs of your customers. What has been the result?

Tell me about a time a customer wanted one thing, but you felt they needed something else. What was the situation and what was the action you took?

Tell me about a time you used customer feedback to change the way you worked. Why did you take the action you did? What was the outcome?

Tell me about a time you had to compromise in order to satisfy a customer.

How do you get to an understanding of what the customer’s needs are?

How do you develop client relationships?

How do you anticipate your customers’ needs?

How do you “wow” your customers?

When do you think it’s ok to push back or say no to an unreasonable customer request?

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