WORK the SYSTEM by SAM CARPENTER

Author:SAM CARPENTER
Language: eng
Format: epub
Publisher: Greenleaf Book Group Press
Published: 2010-03-15T04:00:00+00:00

CREATING THE STRATEGIC OBJECTIVE

When I bought the ailing Girl Friday Telephone Answering Service in 1984, my goal had been to make the company the best in the industry. That mission quickly evaporated as my staff of seven and I coped with serial fire-killing. For fifteen years we thrashed. But in year sixteen, as we began to plow through the systemizing process and witnessed immediate quality improvement, our goal of being the “Best in the United States” came out from its hiding place and took center stage. We would not just survive: Per verifiable statistics, we would become the best among the more than two thousand competitors in our industry.

The successful leader’s job is to keep the wheels of the mechanism turning at full speed, and with enormous efficiency.

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