Who Took My Pen... Again? Secrets from Dynamic Executive Assistants by Jasmine Freeman & Nancy Fraze & Joan Burge

Author:Jasmine Freeman & Nancy Fraze & Joan Burge [Freeman, Jasmine]
Language: eng
Format: mobi
Publisher: Office Dynamics
Published: 2012-07-17T14:00:00+00:00

This small micro-climate of leadership will show you what it’s like to step out and create change under your care. You can learn a lot from this exercise that will enable you to step out more and more. You will gain resources, develop solutions, and build your confidence.

Problem Solve

Leaders bring solutions to the table; everyone else brings problems, hoping a leader will develop a solution.

Christa worked with two other administrators, jointly splitting the nation for accounts receivable work. Christa was responsible for the area west of Michigan to Hawaii. It was a big assignment, but she really enjoyed it.

In the early fall, Christa realized that she, Barb, and Tony (who handled the East and South, respectively) hadn’t discussed year-end vacation coverage. So, Christa contacted them and created a chart to record their out-of-office times to check for conflicts and provide coverage.

Christa was motivated by the fact that she was moving and needed a specific week off. By asking for their input, she discovered it was the same week Barb wanted to take! Barb volunteered to move four days to another time, but she really needed one day off that same week.

Christa told Barb and Tony that she would cover Barb’s day off, even while moving, since Barb was so understanding. Christa recorded everyone’s time off and the coverage assignments through New Years, and they sent it to their manager.

Christa demonstrated leadership by providing a solution and creating a plan of action to benefit them all while maintaining responsibility for their respective assignments.

Create Calm Out of Chaos

In World War II, Great Britain artists created public posters that stated, "Keep Calm and Carry On," to encourage the citizens to remain calm, even as they prepared for the enemy invasion. While our office challenges may not be as dire, these words are still applicable to us today.

Keeping calm and carrying on means you will not succumb to the chaos and confusion around you. You will maintain an eco-climate within you that is settled and balanced.

Kelly worked in a busy tech company, supporting a manager and staff who were very involved with a whirlwind of busy assignments, travel, and constant activity. Three of her principal supports were planning to take extended international trips, traveling to several countries in a short timeframe.

It might have been easy for others to become anxious and stressed over the multiple visas, passport books that needed additional pages, and making complex travel itineraries, but not for Kelly! She planned the work carefully, laying out the different visa applications in a way that made sense to her.

She strategically handled each country’s set of visa documents for each traveler, highlighting which documents required extra visa photos, copies of educational diplomas, and even whether to sign in blue or black ink! She next created a Word document of the pertinent and confidential information for each traveler so it would be easy to retrieve for future trips (they had more trips planned for second quarter).

By remaining calm and collected, and thinking through all the

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