Thinking for a Change: Putting the TOC Thinking Processes to Use (The CRC Press Series on Constraints Management) by Lisa J. Scheinkopf

Author:Lisa J. Scheinkopf [Scheinkopf, Lisa J.]
Language: eng
Format: mobi
Publisher: Taylor & Francis - A
Published: 1999-01-25T14:00:00+00:00

• The printed circuit board company was already a valued source of supply for high-volume orders. However, they knew that their customers also often went through a somewhat painful and costly process when launching new designs and products. There are many small shops that specialize in turning around prototypes of new product designs quickly, and they command high prices for doing so. This manufacturer believed that by offering a three-day lead time for these higher-priced prototype jobs, it would increase its profitability. It also believed it would increase customer loyalty and capture a larger share of the market, because it would be offering one-stop shopping to those clients, who would choose to keep their business with the company that worked with them to perfect the design. The management team may have verbalized the objectives as follows:

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