The Language of Technical Communication by Ray Gallon

Author:Ray Gallon
Language: eng
Format: epub
Tags: content strategy, technical communication
ISBN: 9781937434496
Publisher: XML Press
Published: 2016-01-15T00:00:00+00:00

Why does a technical communicator need to know this?

Technical writing as a profession is constantly evolving. Each new wave of technology brings new requirements and possibilities into the mainstream. Recent developments in virtual, cloud, and container technologies make the network more fluid than ever. Microservice architecture changes the concept of application, giving us constellations of services that can be different for different people.

Consider the Internet of Things (IoT). No two people will have the same set of things, and a system comprising a unique set of things will exhibit unique behavior. Dynamic delivery can assemble content that is relevant to the current system, in the system’s current state, according to the profile of the person or system making the request.

Static content addresses system variations by hard-coding reuse and filtering criteria. These techniques can support only so much complexity – trying to hard code every possible combination doesn’t scale. Further, if you can’t predict the full set of components at any moment, then you can’t hard code your criteria.

As systems become more complex, we will have no choice but to let machines calculate the different combinations. Technical writers will need to understand how this works, the new capabilities it brings, and how to write topics that play well in a dynamic environment.

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