Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities: ... Personalities (Perfect Phrases Series) by Susan Benjamin

Author:Susan Benjamin
Language: eng
Format: mobi
Publisher: McGraw-Hill Education
Published: 2007-09-05T14:00:00+00:00

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Quick tip: Unknowingly, you may be fostering a passive-aggressive work environment. So be sure you regularly do the following:

Hold whatever meetings you have scheduled except in dire situations. If you must cancel a meeting, let everyone know why.

Follow up on projects even if they have been delayed beyond your control.

Ask for input from your team. Use that input whenever you can. If you can’t use it, explain why.

Fulfill your commitments.

Never speak poorly of one employee to another.

Discuss the failure of a project with the responsible employee first.

Be open to feedback and acknowledge how you have used it when appropriate.

Give regular feedback to employees—good and bad.

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