How to Make Sense of Any Mess: Information Architecture for Everybody by Covert Abby

Author:Covert, Abby [Covert, Abby]
Language: eng
Format: mobi, epub
Published: 2014-11-11T16:00:00+00:00

Create a list of words you don't say.

A controlled vocabulary doesn't have to end with terms you intend to use. Go deeper by defining terms and concepts that misalign with your intent.

For the sake of clarity, you can also define:

Terms and concepts that conflict with a user's mental model of how things work

Terms and concepts that have alternative meaning for users or stakeholders

Terms and concepts that carry historical, political, or cultural baggage

Acronyms and homographs that may confuse users or stakeholders

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