Got Your Attention?: How to Create Intrigue and Connect with Anyone by Sam Horn

Author:Sam Horn [Horn, Sam]
Language: eng
Format: epub, mobi, azw3, pdf
Publisher: Berrett-Koehler Publishers
Published: 2015-04-05T21:00:00+00:00

How Are You Relating to People?

People respond in accordance with how you relate to them.

ACTIVIST NELSON MANDELA

A quick-witted twenty-something demonstrated how quickly you can make a connection if you ask a question instead of trying to explain something that’s complicated.

I was on a speaking tour with my sons, who were teenagers at the time. We had a night free in Denver, so went downstairs to the hotel lobby to ask the concierge, “What do you suggest?”

He took one look at Tom and Andrew and said, “You’ve got to go to D & B’s.”

We were from Maui at the time and had never heard of D & B’s. We said, “What’s that?”

He must have instinctively known that trying to explain it would have been a lost cause. If he’d said, “Well, it’s kind of like a sports bar, but it’s also an indoor amusement park with a restaurant and pool tables and video games and bowling lanes,” he would have lost us at hello.

Instead, he asked a qualifying question, “Have you ever been to Chuck E. Cheese?”

My sons nodded enthusiastically, “It’s one of our favorite places.”

He smiled and said, “D & B’s is like a Chuck E. Cheese for adults.”

Bingo. Ten seconds and we knew exactly what it was and wanted to go there. They should have put him on commission.

What do you and your co-workers say when asked, “What do you do?” Do your responses elicit furrowed eyebrows? If so, you’re losing opportunities to create mutually rewarding relationships for yourself and your organization. Turn your next staff meeting into a brainstorming session where everyone has opportunities to develop a variety of ways to introduce themselves so people relate to what you do and want to continue the conversation.

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