The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work (Elephant Conversations) by Ross Diane A

Author:Ross, Diane A. [Ross, Diane A.]
Language: eng
Format: epub
Publisher: Elephant Conversations Ltd.
Published: 2013-05-10T21:00:00+00:00

3. Listen with curiosity.

The conversation has been turned over and now the other person is telling you his or her side of the story. Now is the time to pay close attention to what is said and possibly to what is left unsaid. Simply holding your tongue is not enough; you have to actually focus. What did the other person hear you say? What are his or her concerns? What is his or her perspective? What really matters to the other person? You might think you already know all of this stuff since you did your best to anticipate the other person’s reactions in the last chapter, but here is the thing: if the story were the same for both of you, you probably wouldn’t need to be having this conversation in the first place... so pay attention.

Work hard to put yourself in the other person’s shoes and always remember that you are listening with purpose, which translates to meaningful listening and is therefore very powerful. Do not gaze off into space. Do not casually check your smartphone. Do not cut the other person off mid-sentence. This kind of behavior will not go unnoticed and could cause your conversation to degenerate from “tough” to “total nightmare.”

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