First Fault Software Problem Solving: A Guide for Engineers, Managers and Users by Daniel Skwire & Rebekka Cline & Nancy Skwire

Author:Daniel Skwire & Rebekka Cline & Nancy Skwire [Skwire, Daniel]
Language: eng
Format: azw3
Publisher: Opentask
Published: 2009-11-14T16:00:00+00:00

Even worse, they might discard the logic and software fragment. In any case, these are valuable thoughts that if not captured through a problem management system, or other immediate means, are essentially lost. You need ways to regularly recapture this. Help them bring their scaffolding and rudimentary products into full product features.

 Customers, too, may have ideas for serviceability tools and requirements for faster problem resolution. If your organization has an official user group, like IBM SHARE or GUIDE, HP-Ux’s “Connect” user group, or some official regular user group meetings, be sure to encourage user groups to tell you their needs for service tools and features. Their requests could help justify improvements that would increase acceptance of products and improve customer loyalty. Be sure to consider publicizing the first fault problem solving improvements you design into your products. In any case, these serviceability suggestions can be valuable.

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