Working with Microsoft Dynamics® CRM 2011 by Mike Snyder & Jim Steger & Kristie Reid

Author:Mike Snyder & Jim Steger & Kristie Reid [Mike Snyder]
Language: eng
Format: epub
Tags: COMPUTERS / Desktop Applications / General
ISBN: 9780735649057
Publisher: Microsoft Press
Published: 2011-03-30T16:00:00+00:00

Figure 8-16. Accessing charts in a solution

Important

The data included in a chart is based on the selected view, and some charts are only useful with certain views. For instance, the Resolved Case Satisfaction chart will only be useful when the Case view shows resolved cases. If this chart is viewed for an open cases view, the chart will load, but the counts will likely be “blank,” based on the parameters defined for the chart. Using descriptive names for your charts helps alert users to the purpose of the chart.

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