The Basics of User Experience Design: A UX Design Book by the Interaction Design Foundation by Mads Soegaard

Author:Mads Soegaard
Language: eng
Format: mobi
Published: 2018-05-09T03:00:00+00:00

What is a User Interview?

User interviews are where a researcher asks questions of, and records responses from, users. We can use these to examine the user experience, the usability of the product or to flesh out demographic or ethnographic data (for input into user personas), among many other things.

Author/Copyright holder: Liz Danzico. Copyright terms and license: Fair Use.

These three components make up effective notetaking. Deducing the reasons behind a user’s actions involves such a process.

The ideal interview takes place with two UX researchers and one user. The first UX researcher focuses on asking questions and guiding the interviewee through the interview. The second takes notes. If a second researcher is unavailable for this, then videoing or audio recording an interview can be a good way to record the information elicited. If the researcher asking questions takes notes, there’s a good chance that the interview will be derailed and become hard to manage. So, if you are working alone, don’t look on reviewing the recording of the interview as double-handling; it’s really the only way to capture and condense what you need into a workable format.

Typical topics covered within user interviews include:

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.